Appointment to the Board:
Appointed to the Chesnara plc board on 14 February 2022.
Appointed as the board's Senior Independent Director on 13 May 2025.
Committee Membership:
Nomination & Governance (Chair from 9 April 2024) and Remuneration.
Current directorships/business interests:
Countrywide Assured plc, NED
Career, skills and experience:
Carol has extensive experience in customer strategy, cultural transformation and digital innovation across financial services organisations. In senior leadership roles at Aviva and Aegon, she delivered multi-country customer initiatives, digital transformation initiatives and improvements to customer outcomes. She later led the UK Insurance Practice at Spencer Stuart, supporting boards on leadership capability and succession planning. Carol offers insight into customer-centric operating models, organisational culture and long-term value creation. She was previously on the board of Direct Line Group. She holds a BA in Computer Science from Harvard University and an MBA from INSEAD.