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POLICYHOLDERS

Our Vision & Values

About our vision and values

Our long established and proven culture and values underpin the delivery of our core strategic objectives. Risk management is at the heart of our robust governance framework and delivering a just transition to a sustainable group is a key basis of our strategy. Our values are strongly influenced by our responsibility to our key stakeholders including policyholders, regulators, employees, our investors and the planet.​

cultural pillars

Maintain adequate financial resources

Fair Treatment of Customers

Provide a Competitive Return to Our Shareholders

Robust Regulatory Compliance

A just transition to a Sustainable Group

RESPONSIBLE RISK-BASED MANAGEMENT

CULTURE AND VALUES WHY IMPORTANT
Maintain adequate financial resources Effective capital management is a key requirement that underpins our cultural objectives. We consider financial stability to be at te heart of good business conduct.
Fair treatment of customers The fair treatment of customers across the group is our primary responsibility. It is also important to the Chesnara business strategy as it promotes stronger relationships with our customers, distributors and regulators. When applying the terms of our customer contracts, coupled with guidance and requirements set out by our local regulators (including Consumer Duty in the UK), we place a high priority on ensuring good outcomes for our customers.
Provide a competitive return to our shareholders As a public company, it is imperative that we offer an attractive investment proposition for investors. Given the majority of our shareholders hold our shares through "income funds", it is important that we deliver an attractive and sustainable dividend. Debt holders also want confidence we can pay any interest coupon. We also recognise the benefit of an investment that offers clarity and consistency of performance.
Robust regulatory compliance Working constructively with our regulators and complying with regulatory requirements and guidance is imperative to the delivery of our objectives. The regulators’ desire for robust and responsible governance is very much part of our culture and a principal aim of the Chesnara board.
Governance Principles Governance principles provide a framework to manage a business responsibly. This requires structures and processes designed to ensure a company’s accountability; transparency; compliance with the law; stability, investment and responsiveness to its stakeholders.
Responsible risk-based management In managing the business, it is essential that our decision making assesses the risk impact of the decision. We achieve this by understanding the key risk drivers of the business plan and strategy and by making sure we monitor these risks across our whole range of stakeholders.
A JUST TRANSITION TO A SUSTAINABLE GROUP A just transition to a sustainable group is a key basis of our strategy. We are committed to ensuring that our operations and investments are sustainable and that sustainability is at the heart of our decision-making across the group.
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